Updated Cyber Security Incident Website Statement

At Marin Housing Authority (MHA), protecting public funds and ensuring access to safe and affordable housing remains our highest priority. On September 16, 2024, our organization experienced a cyber incident where a malicious threat actor posed as a trusted MHA vendor and diverted funds during routine transactions and may have accessed sensitive personal data.

MHA promptly took steps to secure its information systems and investigate the incident, including reporting the events to the FBI and engaging a cybersecurity forensics team. MHA is notifying potentially affected individuals of the incident, and providing this substitute notice to those which we do not have contact information for.

Impacted information includes names, addresses, email addresses, phone number, date of birth, credit card and debit card information, financial account information, and government identifiers including passport numbers, social security numbers, and tax identification numbers.

We are grateful to our federal and state partners, including the California Cybersecurity Integration Center (CAL-CSIC), who assisted us in investigating the root cause of the breach.

Marin Housing remains steadfast in its commitment to transparency and integrity. Our IT team continues to strengthen system security, and we have implemented enhanced transaction protocols to prevent future incidents. We are also working diligently to identify new funding sources to replace what was lost, ensuring that our housing revitalization initiative moves forward as planned.

I want to reassure our clients, landlords, and vendors that there will be no disruption to services or programs. MHA is fully committed to supporting the individuals and families who rely on us. We are thankful to the cooperating agencies and partners who helped us address this incident swiftly and effectively. Together, we are ensuring the continued safety, security, and success of our programs.

If you have further questions or concerns about this incident, you may contact our support line between 8:30 am – 5:00 pm PST at 855-260-0593. We sincerely regret any inconvenience or concern caused by this incident.

Sincerely,

Kimberly Carroll

Executive Director

Marin Housing Authority