Grievance Procedure 

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What is a grievance? 
A grievance is a dispute a Tenant may have with respect to MHA's action or failure to act in accordance with the individual Tenant's lease or MHA regulations that adversely affects the individual Tenant's rights, duties, welfare or status. 

When does MHA's Grievance Procedure apply?
In accordance with the applicable Federal regulations (24 CFR § 966.50) the Grievance Procedure is applicable to all individual grievances between a Tenant and the MHA with the following two exceptions:

• Because HUD has issued a due process determination that the unlawful detainer law of the State of California provides the basic elements of due process before an eviction from the dwelling unit can occur, the grievance procedure shall not be applicable to any termination of tenancy or eviction that involves:
  1. Any criminal activity that threatens the health, safety, or right to peaceful enjoyment of the premises of other residents or employees of MHA
  2. Any violent or drug-related criminal activity on or off MHA property 
  3. Any criminal activity that resulted in a felony conviction of a household member 
• The MHA Grievance Procedure shall not be applicable to disputes between Tenants or to class grievances. The Grievance Procedure is not intended as a forum for initiating or negotiating policy changes between a group or groups of tenants and the MHA's Board of Commissioners. 

​How do I request a grievance?
A grievance must be presented to MHA's Central Office or the Golden Gate Village Office within 10 business days or 14 calendar days of the grievable event.  You may request a grievance by doing any of the following:

• Fill out a grievance request, available at both MHA management offices, or write a letter to MHA explaining your dispute, the date of the alleged grievable event, and the outcome you would like from the grievance hearing, and turn it in at any MHA office.
• If you need assistance in writing down your grievance request, you may request help from staff at any MHA office.